Foldd Support
Thanks for playing Foldd, the calm paper-folding puzzle. If something is not working or you have a question, get in touch and I will personally help.
I usually reply within a couple of days. Please include your device model, iOS version, Foldd version and the steps that led to the problem. Do not include passwords or other sensitive information.
Support email is used only to reply and troubleshoot. It is not used for advertising, tracking or analytics. See the Privacy Policy for details.
Frequently asked questions
How do I play?
Drag a side of the sheet across a crease to fold it. Where two marks overlap, they cancel. Reach the goal shape in as few folds as possible. Three stars are awarded for the optimal solution.
How do I undo or restart a puzzle?
Use Undo to reverse the latest fold. Use Reset to return the current puzzle to its starting position.
Is there a hint if I am stuck?
The early levels offer a Hint button. Later chapters retire it so the challenge is yours, but you can always use Undo or Reset and try a different approach.
How do I reset my overall progress?
Open Settings from the menu, then choose Reset Progress and confirm. This clears campaign best-fold counts and stars, Daily Puzzle streaks and history, Zen puzzle counts, and total-fold statistics. It keeps your settings, earned appearance unlocks and player-created puzzles.
Deleting Foldd removes all locally stored app data from the device, including creations. Because version 1.0 does not sync through iCloud, deleted data cannot be restored from Foldd.
Does my progress sync between devices?
No. Version 1.0 stores progress entirely on your device. iCloud and Apple Game Center are not enabled.
How do I create and share a puzzle?
Choose Create from the menu, set the board dimensions and marks, then test the puzzle. Saved creations remain on your device. When you choose Share, Foldd passes a compact puzzle code to the iOS share sheet and sends it only to the destination you select.
Does Foldd collect my data?
No gameplay or usage data is automatically sent to the developer. Foldd has no accounts, ads, analytics or trackers. Gameplay data stays on your device unless you deliberately send a created puzzle code through the iOS share sheet. See the Privacy Policy for full details.
What should I include in a support request?
Include your iPhone or iPad model, iOS version, Foldd version, what you expected, what happened instead and the steps needed to reproduce it. Screenshots are helpful when they do not contain private information.
Foldd is made by an independent developer. Thank you for supporting a small, ad-free game.