For help with UpKeep, email [email protected].
Include your app version, iOS version, device model, what you were trying to do and the message shown by the app. A screenshot can help, but hide personal information first. Never send your Apple password, verification codes, private keys or a complete personal backup unless you have separately agreed how it will be handled.
Can I use UpKeep without an account?
Yes. Your collection and decks work locally. App sign-in is required for optional iCloud backups.
How do cloud saves work?
Enable iCloud Backup in Settings after signing in. Your device must also have an available iCloud account. If another device has a newer or conflicting save, review it before choosing which workspace to restore. This restores a complete saved workspace; it does not merge simultaneous edits card by card.
UpKeep normally keeps the latest save and three earlier versions. Saves needed for an unresolved review or another device's recovery can be kept longer. Turning backups off or signing out preserves existing cloud saves.
What does the image allowance do?
It controls how many images from normal browsing are retained in the cache, using a storage allowance of 500 MB, 2 GB or 5 GB. Selecting an allowance does not start a bulk image download. Artwork you have never viewed may need a connection.
Why is a card price unavailable or different from a shop price?
Prices depend on the exact printing and finish. Missing quotes are shown as unavailable. AUD and other converted currencies are estimates, not quotes from a local shop. The app shows the source date where available; an offline device can retain older prices.
How are recommendations made?
UpKeep uses card information and independently written rules to suggest cards that fit the selected format, colour identity and commander themes. Suggestions include a reason, such as mana acceleration or support for a creature type. Local suggestions are starting points for your deck. When enough players contribute, the app can show separately labelled UpKeep community statistics. Neither source guarantees an optimal build. Check your deck's strategy and your playgroup's expectations.
Can I contribute my decks?
Open a deck's More menu and choose Contribute to recommendations. Sign in and review the consent before submitting a complete 100-card Commander deck. Preconstructed decks are excluded. Only card identities, boards and quantities are submitted; the deck is not published.
The same screen lets you update or withdraw a submission, retry queued changes and withdraw other contributions on your account. Incomplete or deleted decks queue withdrawal. A conflicting change from another device requires you to refresh and review the current status before resubmitting. Community statistics need 20 contributors and refresh daily; local suggestions remain available while offline or before that threshold.
How do I export, restore or erase my information?
Open Settings → Import/Export for collection exports, complete personal saves, restoration from Files and personal-data erasure. Review whether an erasure applies to this device, iCloud or both. Hosted account deletion is separate. Files exported elsewhere and copies on other devices are not erased by these actions.
If an operation fails, keep the original save and follow the app's retry or recovery prompt. Contact support before manually removing app files.